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How thor331 Handles Your Personal Information

This Privacy Policy explains exactly what data thor331 collects when you open an account, use your DANA, OVO or GoPay wallet, or reach out for support.

Account data protectedDANA, OVO, GoPay wallet privacyYour right to access or deleteNo data sold to third partiesContact us any time
thor331 How thor331 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use technical and organisational measures to keep your account data secure. This covers the way we store wallet references for DANA, OVO and GoPay transactions, how long session logs are kept, and what happens to your data if you close your account. Cookies help us recognise returning devices and keep your session active without asking you to log in again each time.

Cookie Use We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Account records are kept while your account is active. After closure, we retain transaction logs for the period required under applicable local law and then delete them from active systems.
Account Security Steps New device logins trigger an OTP sent to your registered number. This step is non-optional — it is how we confirm the account holder is the person requesting access, not a third party.
Who Sees Your Data We do not sell your data. We share wallet identifiers only with the payment processor handling your DANA, OVO or GoPay transaction — and only to complete that specific transfer.
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to update your account details, or need to submit a formal data request, our support team handles privacy queries directly. Reach us through live chat, email, or the in-app help form — whichever works fastest for you. We aim to respond to data-related requests within a reasonable time and will confirm receipt when your message comes through.

Live Chat Start a live chat session from the account menu on your phone or browser. Describe your data query and our team will confirm your identity before proceeding.
Email Support Send your privacy request to our support email. Include your registered phone number or e-wallet reference so we can locate your account record without delay.
In-App Help Form Open the Help section inside your thor331 account, select Privacy Request, and fill in the short form. We log every submission with a reference number for follow-up.

Your Privacy Questions, Answered Directly

These are the questions we get most often about how thor331 handles personal data, wallet information and account records. If yours is not here, use the live chat or email path in the contact section above.

We collect your name, email, phone number and the e-wallet ID linked to your DANA, OVO or GoPay account. We also log device type and session timestamps to verify account access.

No. We only hold the wallet identifier used to route your deposit or withdrawal. Your PIN and payment credentials stay inside your wallet app — we never see or store them.

Send a request via email or the in-app Help form. Include your registered phone number so we can locate your record. We will confirm receipt and provide the data within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove your active account data. Some transaction records may be retained for the period required under local law.

We do not sell your data. We share wallet references only with the payment processor completing your DANA, OVO or GoPay transfer — strictly for that transaction and nothing else.

Session cookies keep your login active across pages. Analytics cookies show us how the platform is used in aggregate. You can disable non-essential cookies through your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.